A guide for patients, family and visitors.  Read everything you need to know about being a patient at Zeeland Community Hospital.

It's easier than ever to make a payment toward your account balance. We now accept Zeeland Community Hospital, Georgetown Physician and Zeeland Physician Payments. Just click here to link to our Online Payment Form.

The more you know

We understand that hospital visits and stays can be a stressful time for both patients and their families. Be assured that we are here to assist you, and to help make your hospital experience a pleasant one. In this section, we provide practical, useful information that is of particular interest to patients and their families.

Visiting Hours
Support, from family and friends, is important to a patient's well-being. We are committed to creating a healing environment for our patients. For this reason, visiting hours are individualized for each patient.  A sign can be placed on the door if your loved one needs quiet time alone.  Our staff will also direct calls and unannounced visitors at your direction.  If you come to visit between 6 a.m and 9 p.m, please enter via the main entrance.  After this time, please use the Emergency Department entrance.

Email a Patient
Email a special message of support to a friend or loved one! Email a message.

Family Areas
Even though all of our patient rooms are private, there may be times when a family needs a place during times of great hardship and during times of great celebration. 

Each patient floor has family waiting areas which you may use.  We also have a chapel for times of quiet reflection which is located on the main floor of the hospital, near the cafeteria.

Gift Shop
Snacks and a wide selection of gift items are available in our lovely gift shop. Gifts include the following:

• Baby Apparel & Items
• Fresh Flowers
• Greeting Cards & Balloons
• Jewelry
• Willow Tree Figurines
• Stuffed Animals
• Bath and Body Products
• Gift Items (candles, flower arrangements)
• Children's Games & Toys

The Gift Shop is open from 9 a.m. to 7:30 p.m. Monday through Friday, and from 9 a.m. to 1 p.m. on Saturdays.

Cafeteria
Whether you are looking for a quick snack or a meal, our full-service cafeteria offers food to satisfy your appetite. Hot meals are available during lunch and dinner hours. Lunch is served from 11:20 a.m. to 1:30 p.m. Dinner is served from 5 to 6:30 p.m.  If the cafeteria is not open, there are vending machines located near the Emergency Services Department. 

Patient Rights & Responsibilities
As a patient, you have rights. Respecting your personal preferences, we are committed to partnering with you in your care. Download a brochure to read more about our commitment to partnership and about your rights and responsibilities.

It is normal to have questions when you or a loved one is placed in the role of patient. From directions to our facility to your rights as a patient, we answer common and not so common questions asked by our patients and their family members

How do I get there?
Maps and Directions

How do I prepare for a visit?
Surgery Patients:View our Information for Surgery Patients brochure.
Get more information on Inpatient Surgery.
Get more information on Outpatient Surgery.

Expectant Parents: Review a download our birthing preferences checklist. Birthing Preferences Checklist.
Get more information on our Family Birth Center.

What are my rights?
Patient Rights and Responsibilities

What if I need an interpreter?
Language and hearing should not be a barrier in receiving personal, high quality care. That's why we offer interpreter services to those who are not comfortable communicating in English or who have a hearing impairment. Interpreters help you communicate with hospital personal, and are specially trained to assist you in addressing your concerns. For more information or to request an interpreter, please notify our staff during the pre-registration process.

Espanol

How do I contact my family/a patient?
Visitors can view our visiting hours to find out when you can come see your patient.

Email a patient Email a message of support to a friend or loved one.

Telephones - Private telephones are available at each patient's bed. Our operator forwards patient calls to the patient's private phone. Direct calls to a patient's bed require a direct dial number. These numbers can be obtained from the patient.
Telephones are also available in most family areas.

What if I have questions about my bill?
View our brochure on Understanding Your Health Care Bills and Payment Choices.